डॉ. बी. आर. अम्बेडकर विश्वविद्यालय दिल्ली 
| Course Type | Course Code | No. Of Credits |
|---|---|---|
| Foundation Elective | SBP2MB724 | 2 |
Semester and Year Offered: 3rd semester, 2nd year
Course Coordinator and Team:
Email of course coordinator:
Pre-requisites:
Course Objectives/Description:
The objective of this course is to discuss the theories and the importance of developing practices which will enhance individual and organisational performance. The course deals with concepts, tools and processes to develop performance management systems in organisations. It discusses the steps and process of designing and implementing goal setting processes, and how to review and monitor them.
Course Outcomes:
- On successful completion of this course students will be able to:
- Identify necessary characteristics of performance management system.
- Design an appropriate performance management process in organization.
- Identify and communicate appropriately with employees to give performance feedback;
- Understand various performance management programs and appreciate attributes of effective performance management system
Brief description of modules/ Main modules:
Unit 1: Performance Management (PM): Concepts, Context and Use
Performance-definition; Performance appraisal vs. performance management; Goals and characteristics of PM
Unit 2: Process of PM
Performance planning and goal setting
Unit 3: Measuring Performance
Measuring results and behaviours; Development of KRAs and KPIs; Different appraisal methods
Unit 4: Rating Methods and Determining Overall Rating
Rating errors and how to prevent errors; Design of appraisal forms
Unit 5: Implementing Performance Management Systems (PMS)
Ongoing monitoring and evaluation; Feedback communication and counselling
Unit 6: Designing PMS
Appraisal feedback and review
Unit 7:Team Performance
Managing Team Performance: Systems and issues
Unit 8: Balanced Scorecard
Development of balance score card; Relationship score card
Assessment Details with weights
| Component | Weight |
|---|---|
| Mid term | 30% |
| Project Report and Presentation | 20% |
| Quiz | 10% |
| End-Term Examination | 40% |
Reading List:
- Jacobs, D. C. (1994). Collective Bargaining as an Instrument of Social Change.Westport, CT: Quorum Books
- Lewicki, R., Saunders, D. and Barry, B. (2009). Negotiations (5th Edition), TataMcgraw Hill
- Shell, G. R. (2006).Bargaining for Advantage: Negotiation Strategies for Reasonable People. Penguin Books
ADDITIONAL REFERENCE:
- Additional Cases and Readings / Articles are provided to the participants in form of a course manual as the commencement of the session.