डॉ. बी. आर. अम्बेडकर विश्‍वविद्यालय दिल्ली
Dr. B. R. Ambedkar University Delhi
Established by The Government of NCT of Delhi

Course coordinator and team: Dr Ramesh Sharma, Ms Wamika Sharma and Mr Nikhil Singh Charak

• Does the course connect to, build on or overlap with any other courses offered in AUD? No.
• Specific requirements on the part of students who can be admitted to this course: (Pre-requisites; prior knowledge level; any others – please specify)
• All UG pass out students joining the MVoc Tourism & Hospitality Management programme with a basic degree specialised on Tourism & Hospitality. Students with UG degree and having work experience in the Tourism & Hospitality in specialised areas such as- F&B Services, MICE, Tour Manager and Catering Manager can also join in this course. Also aspirants with NSQF Level-7 certification will be eligible to join this course with UG Degree.
• No. of students to be admitted (with justification if lower than usual cohort size is proposed)
• A batch size of about 20 students + EWS and Supernumerary seats.

Course scheduling (semester; semester-long/half-semester course; workshop mode; seminar mode; any other – please specify):Full Semester

How does the course link with the vision of AUD? AUD strives to promote equity, social justice with excellence and to provide such education to students who would be sensitive enough to work in a non-hierarchical environment. The university also strives to engage in a manner to develop such professionalism in students who will contribute immensely towards building understanding and acquiring skills towards the cause of marginalized groups. Computer Applications for Tourism and Hospitality Management is mostly designed to create an ability amongst students in explaining how to apply a particular information technology to a problem in the tourism industry.

How does the course link with the specific programme(s) where it is being offered? The School of Vocational Studies empowers the learners by imparting a skill based education amongst them. This Computer Application Course fits the M VOC programme as it will provide industrial based competencies required to produce successful learners who can be the first choice for employers.

Course Details:

Summary: This course will help in understanding latest trends in information and computer technology and will also provide an orientation about the increasing role of management information system in managerial decision making with the help of computers and how information is processed, stored and utilized. This course will also provide knowledge on the use of computers to facilitate both the flow and management of information in the industry, the flow and capture of information related to providing tourism and hospitality services; constant changes in information technology and their impact on the channels of distribution; the interdependence and cross-linking of the industry’s systems along with the emergence of the Internet as another channel of information flow.

Objectives: The objective of this course is to acquaint the students with the application of computers and information systems in the tourism and hospitality industry.

• After successful completion of this course, the students will be able to:
• Explain how to apply a particular computer and information technology and toolsto a problem in the tourism industry.
• Understand how an information system supports different segments of the tourism industry.
• Develop relevant computer skills as suitable to the role of a manager.
• Gain a good practical understanding on how to use spreadsheets and databases to solve business problems.
• Understand and be familiar with terminology relating to the information technology.
• Be familiar with Transaction Processing Systems, Management Information Systems, and Decision Support Systems within the hospitality and tourism industry.
• Understand Enterprise Resource Packages, Supply Chain Management, and Customer Relations Management software.
• Understand to use the Internet or corporate intranets to conduct commerce, provide content, create communities, work collaboratively, train employees, and manage employees remotely.
• Learn about cybercrimes and frauds with identification of security issues affecting information systems.
• Understand the basics of artificial intelligence in the context of tourism industry.

Expected learning outcomes: The learners of this would be able to:

• Apply a particular computer and information technology and tool to a problem in the tourism industry.
• Identify segments of tourism industry where computer applications can be applied.
• Carry out calculations using the spreadsheets and databases to solve business problems.
• Identify, evaluate and recommend suitable Transaction Processing Systems, Management Information Systems, and Decision Support Systems within the hospitality and tourism industry.
• Use Enterprise Resource Packages, Supply Chain Management, and Customer Relations Management software.
• Use the Internet or corporate intranets to conduct commerce, provide content, create communities, work collaboratively, train employees, and manage employees remotely.
• Adopt cyber security practices to deal with security issues affecting systems.

Assessment Scheme:

Pedagogy: Instructional strategies:

• The course will be delivered adoptingBlended approach. Content would be made available on the University learning management system with facility for formative and summative online examination. These will be supported with adequate Lectures, Group Discussion, Presentations, Practical, Tutorials, Case studies, Experimental exercises, Projects etc. The list of the cases, websites links and specific references including recent articles to be announced in the class at the beginning of the session and on the LMS.
• Special needs (facilities, requirements in terms of software, studio, lab, clinic, library, classroom/others instructional space; any other – please specify):
• Computer Lab with computer systems loaded with Office productivity applications
• Internet Connectivity
• Expertise in AUD faculty or outside.
• Yes,some Guest Lectures from industry experts who are closely associated with theuse of Information Systems may be invited.
• Linkages with external agencies (e.g., with field-based organizations, hospital; any others)
• Students would be encouraged to register for related courses from SWAYAM and other reputed platforms like Coursera, edX and Udacity etc.