Guest Lecture on Sales, Operation and Tourism Entrepreneurship

Guest Lecture on Sales, Operation and Tourism Entrepreneurship

Objective

To familiarise the BVoc (T&H) and MVoc (T&H) students with sales department of a travel company
To familiarise the BVoc (T&H) and MVoc (T&H) students with operation department of a travel company
To sensitise the BVoc (T&H) and MVoc (T&H) students for tourism entrepreneurship

Resource Persons / Guests

Mr. Shishir Lohia, DGM, Travel Corporation of India, Gurugram, India

This guest lecture on Sales, Operations, and Tourism Entrepreneurship was centred around that how businesses in the Indian tourism sector create value through effective customer engagement, streamlined operations, and innovative entrepreneurial practices and how tourism can help in Viksit Bharat. The lecture was focused on key sales strategies such as understanding customer needs, relationship building, and service personalization. It also covered operational essentials including service quality, resource management, and efficient workflow design. The lecture emphasized the entrepreneurial mindset needed to identify opportunities, develop unique tourism products, and navigate market challenges. The speaker answered multiple questions on how I we start my own niche, key skills needed in industry, industry requirements from freshers, most important department and staff of a travel company etc. The speaker shared practical examples and real-world case studies to the students.

Key Takeaways / Outcomes

This lecture helped the students to develop a clear understanding about type of tourism professionals demanded in tourism industry, key skills needed to develop to be a successful tourism professional, familiarisation with challenges and opportunities in sales and operation department of a travel company and importance of career roadmap to be an established tourism entrepreneur.

Feedback Summary

The students of BVoc (T&H) and MVoc (T&H) took a leading step to gain a clear understanding about the Sales, Operation and Tourism Entrepreneurship.

Photographs / Screenshots

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