डॉ. बी. आर. अम्बेडकर विश्वविद्यालय दिल्ली 
| Course Type | Course Code | No. Of Credits |
|---|---|---|
| Foundation Elective | SVS212202 | 4 |
Course coordinator and team: Professor Ashish Dahiya and Nikhil Singh Charak
- Does the course connect to, build on or overlap with any other courses offered in AUD? No
- Specific requirements on the part of students who can be admitted to this course:
- All UG pass out students joining the MVoc Tourism & Hospitality Management programme with a basic degree specialised on Tourism & Hospitality. Students with UG degree and having work experience in the Tourism & Hospitality in specialised areas such as- F&B Services, MICE, Tour Manager and Catering Manager can also join in this course. Also aspirants with NSQF Level-7 certification will be eligible to join this course with UG Degree.
- No. of students to be admitted:
- A batch size of about 20 students + EWS and Supernumerary seats.
- Course scheduling: Full Semester
- How does the course link with the vision of AUD?
- The current course in Accommodation management is directly correlated with the vision and mission of AUD, Accommodation management being a course directly related to social sciences as it include cleaning science, hygiene and upkeep of a guest room and public areas in a premise, furthermore AUD caters exclusively to the study of the humanities and the social sciences. University also aspires to mould its students into informed and sensitive professionals who will engage with their social responsibilities.
How does the course link with the specific programme(s) where it is being offered? Current course in Accommodation management is very much linked the proposed programme of Masters in Vocation in Tourism and Hospitality management. Accommodation management is one of the core areas of hospitality and tourism industry which deals with boarding and lodging of the guest who are travelling from their native place to some other place in quest of Business or Leisure. Furthermore, Accommodation is an important component of tourism and it is also included in the concept of 3A’s in tourism .i.e. Accessibility, Accommodation and Attraction. It is very much important to teach students regarding the Accommodation management course to make them skilful and job ready for the Accommodation industry.
Course Details:
Summary: Current course will focus on the management the day to day operations of housekeeping activities in the premises including budgeting, recruiting staff and monitoring performance.
Objectives:
- To efficiently plan the day to day operations of the accommodation or housekeeping department in a premises.
- To perform the staffing and organising of housekeeping or accommodation department.
- To control the overall activates of the housekeeping department.
- To maintain customer centric service orientation.
- To maintain health and Hygiene.
- To maintain safety and security of staff and guests.
- To make budgets for the department.
- To organise the hiring and training of employees
- To efficiently plan and manage the laundry operations
The modules have also covered the various National Occupational Standards as per the Job role of Housekeeping/Accommodation Manager given by Tourism and Hospitality Sector Skill Council(National Occupational Standards describe what individuals need to do, know and understand to carry out a particular job role or function) which are listed below:
- THC/N0224: Plan effectively the activities of housekeeping department
- THC/N0225: Perform staffing and organizing of housekeeping department
- THC/N0226: Control the activities of housekeeping department
- THC/N9901: Communicate with customer and colleagues
- THC/N9902: Maintain customer-centric service orientation
- THC/N9903: Maintain standard of etiquette and hospitable conduct
- THC/N9904: Follow gender and age sensitive service practices
- THC/N9905: Maintain IPR of organisation and customers
- THC/N9906: Maintain health and hygiene
- THC/N9907: Maintain safety at workplace
Note: For more details on the above NOS and other important details, please refer to https://thsc.in/admin/uploads/curriculum/Housekeeping%20Manager.pdf
Expected learning outcomes:
- After completing this course, students will be able to:
- Plan effectively the activities of Housekeeping department
- Perform staffing and organizing of Housekeeping department
- Control the activities of Housekeeping department
- Communicate with customers and colleagues
- Maintain customer- centric service orientation
- Maintain standard of etiquette and hospitable conduct
- Follow gender and age sensitive service practices
- Maintain health and hygiene at workplace
- Maintain safety at workplace
- Perform laundry operations
Overall structure
(Week wise schedule) Week 1: The Housekeeping
Profession and Managing Housekeeping This module will describe the overall management of the housekeeping operations, role housekeeper, and various management theories.
Week 2: Planning Housekeeping operations, daily routines and systems: Student will be able to:
- Learn about the inspection checklist
- Understanding the self-supervision techniques
- Know about the staff matrix
- Learn about various frequency schedules
- Understand various SOP’s
- Know about man power planning
Week 3: Manpower Planning and Organising in Housekeeping: Student will be able to:
- Explain the duty roasters
- Explain the customer grievances
- State the Customer satisfaction and loyalty
- Understand the staff appraisals
Week 4: Housekeeping Essentials This module will guide the students regarding
- Describe the various areas of housekeeping department and its scheduling
- Explain the leisure facilities provided to the guest
- Know about cleaning science
Week 5: Managing Guest Rooms and Public areas Student will be able to:
- Describe the cleaning standards and procedures in housekeeping department
- List frequency schedules and performance standards
- Describe the various types of housekeeping related guest room services
Week 6: Safety and Security Student will be able to:
- Explain the safety and security procedures in property operations
- State the energy conversation in hotel operations
- Describe the environment and sustainability issues
Week 7:Management of Inventory and Equipment:
- List the area inventory list
- Understand the procedure of stock optimisation
- Understand the characteristics of HK equipment’s
- Explain the cleaning function
- Know about linen and uniform inventory procedures
Week 8: Controlling Housekeeping Operations:
- Understand the control procedures of housekeeping operations
- Explain the supervision and management practices in the department
- Describe the inspection procedures
- List various housekeeping equipment’s
- Know about loss and found
Week 9: Managing housekeepingpersonnel:
- Describe the hiring and training procedures in housekeeping department
- Understand the screening procedure
- Understand the employee performance awards and appreciation
Week 10: Budgeting: Budget and budgetary controls:
- Understand the Budgetary control procedure in the housekeeping department
- Describe the budgetary process
- List various types of budgets
Week 11: Laundry Management
- Understand the Laundry management system in hotels
- Know about OPL Explain the linen exchange procedures
- Describe the laundry layout plan
Week 12: Trends in the Accommodation Operations and Management:
- Describe the latest SOP’s used in the housekeeping department with special reference to the covid 19 protocols.
- Explain the trends in the Housekeeping department
- Explain the Interior Decoration (importance, classification and types)
- Understand the role of computers in the housekeeping department (various software’s).
| Sl. No | Assessment Pattern | Weightage |
|---|---|---|
| 1 | Assignment-1 (based on Week 1,2 and 3) | 25% |
| 2 | Assignment-2 (based on Week 4,5and 6) | 25% |
| 3 | Case study ( Based on week 7,8 and 9 lectures) | 25% |
| 4 | End Sem MCQ Test | 25% |
Pedagogy:
- Instructional strategies: Blended approach will be used which will include texts, worksheets, YouTube clips, self-learning assignments, Housekeeping practical’s and, role plays regarding how to manage a housekeeping department in a premises.
- Special needs: Housekeeping Lab which will include standard guest room, laundry, Housekeeping Pantry and all heavy equipment’s used in housekeeping.
- Expertise in AUD faculty or outside: Internal Experts as well as experts from the Hotel industry having practical experience in housekeeping supervision.
- Linkages with external agencies: Tourism and Hospitality Sector Skill Council, various Universities already having specialised faculty and collaborations may be explored with various hotel chains where student can visit and learn about the housekeeping management.